THE ALCHEMIST ASTROLOGER SHIPPING AND REFUND POLICY
Version date: November 20, 2019
Payment of Goods and Services
We always do our best to ensure that your order will arrive on time. However, delivery dates are for reference only. They are not guaranteed when dependent on a third party carrier and we cannot guarantee the delivery standards of the postal service. In general, the majority of orders will arrive between the estimated arrival dates.
All card deck orders are processed and shipped via USPS within 10 business days. You may expect a longer delivery time of an additional 3-5 days on top of the normal transit time for remote areas.
If there is a high volume of orders (excluding card decks), shipments may also be delayed by a few days. If there is a significant delay in shipment of your order, we will contact you via email.
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Domestic Shipping Rates and Delivery Estimates for Card Decks
* Deck orders are fulfilled by a third party and therefore cannot be shipped with any other merchandise.
If you are interested in purchasing multiple decks, please contact us via email before placing your order so that we may attempt
to provide the lowest shipping fees possible.
Shipment to P.O. Boxes
Unfortunately, we are unable to deliver card decks to post office boxes, APO and FPO addresses. Shipments will require a valid street address for delivery.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please monitor the transit of your package with this tracking number. If your item is lost in transit, we will replace it. However, once a package is listed as delivered by the postal service, we are no longer responsible for any missing or stolen packages.
To ensure that your orders arrive to you damage free, we use well-insulated packing materials in strong and secure boxes which are specifically designed for transit. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns and Refunds
All card deck and digital download sales are final. Purchases for other merchandise made via Amazon, Vimeo, or any other third party providers are subject to the guidelines of the respective websites.
To gauge the effectiveness of this website, we may collect non-personal information about our website users. This information may include, among other things, your: IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personal information.
In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. If you are a resident of the EEA, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by emailing us or through our contact information below.
Links to Third Party Websites
California Privacy Rights
The Alchemist Astrologer is currently working to expand service to international markets. Please check back as we make the transition to comply with the most current guidelines for export of goods and services to other countries.
If we decide to change this website's shipping fees or practices, all updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Shipping Policy or other notice on the Website and other places that we deem appropriate. The Alchemist Astrologer reserves the right to modify this Shipping Policy at any time.
This website is maintained by:
The Alchemist Astrologer
Post Office Box 51674
Pacific Grove, CA 93950